Emergency help: what to do right now
Something has happened? Start here. Calm, clear first steps – in the order that actually limits the damage.
First, breathe
Most online incidents can be contained if you do the right things in the first few minutes. This is not about blame – it is about order.
Almost every situation follows the same three stages:
- Limit the damage – disconnect the device, block the card, stop the transfer, get the account offline.
- Secure accounts and devices – change passwords, end active sessions, turn on a second factor.
- Document and report – save evidence, inform your bank, file a police report where relevant.
These six steps fit almost any incident. Print the card and keep it within reach:
Pick your situation
Pick your situation below – each guide walks you calmly through the immediate steps, in the order that matters.
- Clicked a phishing link
- My account has been hacked
- WhatsApp or Instagram account hacked
- Online banking fraud and charges you did not make
- Sent money to a scammer
- Credit card misused
- Phone hacked
- Ransomware: PC encrypted
- Got an extortion email
Other emergencies
These are just as urgent but belong to other sections:
- No signal all of a sudden? SIM swapping – your number was taken over, and your codes now go to someone else.
- Identity theft: what to do – someone is opening accounts in your name.
When the emergency is over
Once the immediate situation is under control, the goal is that it does not happen again. The three most effective steps:
- Passwords & two-factor authentication – so one stolen password does not open every account.
- Spotting scams – recognize the trick before it works.
- Free self-checks – see who is logged in and catch problems early.
All articles
Got an extortion email? Stay calm – do this
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Ransomware: your PC is encrypted – what to do now
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Sent money to a scammer? What to do right now
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Account hacked: the first 30 minutes
Someone else is in your account – or you have been locked out. The order of your next steps decides whether you get it back cleanly or keep losing ground.
WhatsApp or Instagram account hacked? First aid
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Credit card misused – lock it and dispute the charges
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Clicked a phishing link – what to do now
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