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Got an extortion email? Stay calm – do this
"I recorded you through your camera – pay up, or else." These emails are almost always a bluff. Here is the right response: do not pay, do not reply, act …
Ransomware: your PC is encrypted – what to do now
Every file locked and a ransom note on screen? Disconnect the machine right now – and do not pay. Here is how to work through it, step by step.
Sent money to a scammer? What to do right now
You sent money to a scammer and realized straight away? Every minute counts now. These steps give you the best chance of stopping the payment.
Account hacked: the first 30 minutes
Someone else is in your account – or you have been locked out. The order of your next steps decides whether you get it back cleanly or keep losing ground.
WhatsApp or Instagram account hacked? First aid
Locked out of WhatsApp, Instagram or Facebook? These steps get your account back and stop scammers working through your contacts.
SIM swapping: when your phone number gets stolen
No signal out of nowhere – and minutes later your accounts are gone. In a SIM swap, scammers move your number onto their own card and catch every code sent to …
Getting your money back: chargebacks, disputes and recalls
Not every payment is equally recoverable. Which route you have left depends entirely on how you paid – and how fast you react.
Online banking fraud and charges you did not make
Found a charge you do not recognize, or been caught by online banking fraud? These steps stop the damage, get the dispute filed and, in many cases, get your …
Credit card misused – lock it and dispute the charges
Found charges on your card that are not yours? These steps lock the card, get your money back and stop it happening again – calmly, in the right order.
Clicked a phishing link – what to do now
Clicked a suspicious link, or even typed something in? Do not panic. These calm steps limit the damage – and most of the time nothing has happened at all.
Phone hacked? First aid for smartphone users
Odd activity, apps you never installed, a battery that drains by lunchtime? Here is how to tell whether your phone really is compromised – and how to stop a …
Identity theft: what to do
Someone is shopping, posting or opening accounts in your name? That is identity theft. This plan shows you, step by step, how to stop the damage and take your …